Operations and Supply Chain Management: The Core【2025|PDF下载-Epub版本|mobi电子书|kindle百度云盘下载】

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SECTION ONE STRATEGY AND ANALYTICS1

1 OPERATIONS AND SUPPLY CHAIN MANAGEMENT2

Strategy，Processes，and Analytics3

What Is Operations and Supply Chain Management？4

Operations and Supply Chain Processes7

Differences between Services and Goods8

The Goods-ServicesContinuum9

Product-Service Bundling10

Efficiency，Effectiveness，and Value10

How Does Wall Street Evaluate Efficiency？11

Careers in Operations and Supply Chain Management15

Chief Operating Officer17

Historical Development of Operations and Supply Chain Management17

Current Issues In Operations and Supply Chain Management20

Key Terms21

Review and Discussion Questions22

Analytics Exercise：Comparing Companies Using Wall Street Efficiency Measures22

Super Quiz22

Selected Bibliography23

Footnotes23

2 STRATEGY AND SUSTAINABILITY24

Mission Statements with Aspirations Beyond Making a Profit25

A Sustainable Operations and Supply Chain Strategy26

What Is Operations and Supply Chain Strategy？28

Competitive Dimensions30

The Notion of Trade-Offs32

Order Winners and Order Qualifiers：The Marketing-Operations Link32

Strategies Are Implemented Using Operations and Supply Chain Activities—IKEA’S Strategy33

Assessing The Risk Associated with Operations and Supply Chain Strategies35

Risk Management Framework36

Productivity Measurement37

Summary39

Key Terms40

Solved Problem40

Review and Discussion Questions40

Problems41

Case：The Tao of Timbuk243

Super Qulz44

Selected Bibliography45

Footnote45

3 FORECASTING46

From Bean to Cup：tarbucks Global Supply Chain Challenge47

Types of Forecasting50

Components of Demand50

Time Series Analysis52

Simple Moving Average53

Weighted Moving Average54

Exponential Smoothing55

Linear Regression Analysis59

Decomposition of a Time Series63

Forecast Errors69

Sources of Error69

Measurement of Error70

Causal Relationship Forecasting72

Multiple Regression Analysis74

Qualitative Techniques in Forecasting75

Market Research75

Panel Consensus75

Historical Analogy76

Delphi Method76

Web-Based Forecasting：Collaborative Planning，Forecasting，and Replenishment（CPFR）76

Summary78

Key Terms79

Formula Review79

Solved Problems80

Review and Discussion Questions85

Problems85

Analytics Exercise：Forecasting Supply Chain Demand—Starbucks Corporatin93

Super Quiz94

Selected Bibliography95

Footnotes95

4 STRATEGIC CAPACITY MANAGEMENT96

Shouldice Hospital：Hernia Surgery Innovation97

Capacity Management in Operations98

Capacity Planning Concepts99

Economies and Diseconomies of Scale99

Capacity Focus100

Capacity Flexibility101

Capacity Planning102

Considerations in Changing Capacity102

Determining Capacity Requirements103

Using Decision Trees to Evaluate Capacity Alternatives105

Planning Service Capacity108

Capacity Planning in Services versus Manufacturing108

Capacity Utilization and Service Quality109

Summary110

Key Terms111

Formula Review111

Solved Problem111

Review and Discussion Questions113

Problems113

Case：Shouldice Hospital—A Cut Above115

Super Quiz117

Selected Bibliography117

4A Learning Curves118

Key Terms124

Formula Review124

Solved Problems124

Problems125

5 PROJECTS130

India Project to Create IDs for 1.1 Billion Citizens131

What is Project Management？133

Structuring Projects133

Pure Project133

Functional Project135

Matrix Project135

Work Breakdown Structure136

Project Control Charts138

Earned Value Management（EVM）138

Network-Planning Models143

Critical Path Method （CPM）143

CPM with Three Activity Time Estimates147

Time-Cost Models and Project Crashing150

Managing Resources155

Tracking Progress156

Summary156

Key Terms156

Formula Review157

Solved Problems157

Review and Discussion Questions161

Problems161

Advanced Problem167

Analytics Exercise：Product Design Project167

Super Quiz169

Selected Bibliography169

Footnote169

SECTION TWO MANUFACTURING AND SERVICE PROCESSES171

6 MANUFACTURING PROCESSES172

Toshiba：Producer of the First Notebook Computer173

Production Processes174

Production Process Mapping and Little’s Law177

How Production Processes Are Organized180

Designing a Production System181

Project Layout181

Workcenters182

Manufacturing Cell182

Assembly Line and Continuous Process Layouts183

Assembly-Line Design185

Splitting Tasks189

Flexible and U-Shaped Line Layouts189

Mixed-Madel Line Balancing189

Summary191

Key Terms191

Formula Review192

Solved Problems192

Review and Discussion Questions195

Problems196

Advanced Problem199

Analytics Exercise：Designing a Manufacturing Process199

Super Quiz202

Selected Bibliography203

6A Break-Even Analysis204

Salved Problems205

Problems206

7 SERVICE PROCESSES208

Taco Bell and the Golden Age of Drive-Thru209

An Operational Classification of Services210

Designing Service Organizations211

Structuring the Service Encounter：Service-System Design Matrix211

Virtual Service：The New Role of the Customer213

Service Blueprinting and Fail-Safing213

Economics of the Waiting Line Problem216

The Practical View of Waiting Lines216

The Queuing System218

Customer Arrivals218

Distribution of Arrivals219

The Queuing System：Factors222

Exiting the Queuing System225

Waiting Line Models225

Computer Simulation of Waiting Lines230

Summary232

Key Terms232

Formula Review232

Solved Problems233

Review and Discussio Questions234

Problems235

Analytics Exercise Processing Cusromer Orders240

Super Quiz242

Selected Bibliography243

Footnote243

8 SALES AND OPERATIONS PLANNING244

What is Sales and Operations Planning？246

Overview of Sales and Operations Planning Activities246

The Aggregate Operations Plan248

Production Planning Environment249

Relevant Costs251

Aggregate Planning Techniques252

A Cut-and-Try Example：The JC Company252

Aggregare Planning Applied to Services：Tucson Parks and Recreation Department257

Yield Management260

Operating Yield Management Systems262

Summary263

Key Terms263

Solved Problem264

Review and Discussion Questions267

Problems267

Analytics Exercise：Developing an Aggregate Plan—Bradford Manufocturing270

Super Quiz271

Selected Bibliography271

Footnotes271

9 MATERIAL REQUIREMENTS PLANNING272

Inside the iPad273

Where MRP Can Be Used275

Master Production Scheduling276

Time Fences277

Material Requirements Planning System Structure278

Demand for Products279

Bill of Materials280

Inventory Records281

MRP Computer Program282

An Example Using MRP283

Forecasting Demand283

Developing a Master Production Schedule284

Bill of Materials （Product Structure）284

Inventory Records285

Performing the MRP Calculations286

Lot Sizing in MRP Systems289

Lot-for-Lot289

Economic Order Quantity290

Least Total Cost291

Least Unit Cost292

Choosing the Best Lot Size293

Summary293

Key Terms293

Solved Problems294

Review and Discussion Questions297

Problems297

Analytics Exercise：An MRP Explosion—Brunswick Motors300

Super Quiz302

Selected Bibliography303

10 QUALITY MANAGEMENT AND SIX SIGMA304

GE Six Sigma Supply Chain Processes305

Total Quality Management306

Quality Specifications and Quality Costs308

Developing Quality Specifications308

Cost of Quality310

ISO 9000 and ISO 14000312

Six Sigma Quality313

Six Sigma Methodology314

Analytical Tools for Six Sigma315

Statistical Quality Control318

Variation Around Us320

Process Capability321

Process Control Procedures326

Process Control with Attribute Measurements：Using p-Charts328

Process Control with Attribute Meosurements：Using c-Charts329

Process Control with Variable Measurements：Using X- and R-Charts330

How to Construct X- and R-Charts331

Acceptance Sampling334

Design of a Single Sampling Plan far Attributes334

Operating Characteristic Curves336

Summary338

Key Terms338

Formula Review339

Solved Problems340

Review and Discussion Questions341

Problems341

Advanced Problem345

Analytics Exercise：Quality Management—Toyota346

Super Quiz348

Selected Bibliography348

Footnotes349

SECTION THREE SUPPLY CHAIN PROCESSES AND ANALYTICS351

11 INVENTORY MANAGEMENT352

Direct to Store—The UPS Vision353

The UPS Direct Approach354

Definition of Inventory357

Purposes of Inventory357

Inventory Costs358

Independent Versus Dependent Demand359

Inventory Systems360

A Single-Period Inventory Model360

Multiperiod Inventory Systems364

Fixed-Order Quantity Models365

Establishing Safety Stock Levels368

Fixed-Time Period Models373

Fied-Time Period Model with Safety Stock373

Inventory Control and Supply Chain Management375

Price-Break Models376

ABC Inventory Planning378

ABC Classification379

Inventory Accuracy and Cycle Counting380

Summary382

Key Terms383

Formula Review383

Salved Problems385

Review and Discussion Questions386

Problems387

Analytlcs Exercise：Inventory Management at BiglOS weaters.com395

Super Quiz398

Selected Bibliography398

Footnotes399

12 LEAN SUPPLY CHAINS400

For Lean Factories，No Buffer401

Lean Production402

Lean Logic404

The Toyota Production System404

Elimination of Waste404

Respect for People405

Lean Supply Chains405

Value Stream Mapping407

Lean Supply Chain Design Principles410

Lean Concepts411

Lean Production Schedules413

Lean Supply Chains417

Lean Services418

Summary420

Key Terms421

Formula Review421

Solved Problems421

Review and Discussion Questions423

Problems426

Case：Quality Parts Company426

Case：Value Stream Mapping428

Case：Pro Fishing Boats—A Value Stream Mapping Exercise428

Super Quiz430

Selected Bibliography431

Footnotes431

13 GLOBAL SOURCING AND PROCUREMENT432

Clarity Is Missing Link in Supply Chain433

Strategic Sourcing434

The Bullwhip Effect436

Supply Chain Uncertainty Framework437

Outsourcing440

Logistics Outsourcing440

Framework for Supplier Relationships442

Green Sourcing444

Total Cost of Ownership448

Measuring Sourcing Performance450

Summary452

KeyTerms453

Formula Review453

Review and Discussion Questions453

Problems454

Analytics Exercise ：Global SourcingDecisions—Grainger：Reengineering the China/U，S，Supply Chain455

Super Quiz457

Selected Bibliography457

Footnotes457

14 LOCATION，LOGISTICS，AND DISTRIBUTION458

CEMEX UK：Logistics Has Major Impact on Sustainability Goals459

Logistics460

Decisions Related to Logistics461

Transportation Modes461

Warehouse Design462

Issues in Facitity Location463

Plant Location Methods465

Factoy-Rating Systems466

Transportation Method of Linear Programming466

Centroid Method469

Locating Service Facilities471

Summary473

Key Terms474

Formula Review474

Solved Problem474

Review and Discussion Questions475

Problems475

Analytics Exercise：Distribution Center Location477

Super Quiz479

Selected Bibliography479

Footnote479

APPENDICES481

A Linear Programming Using the Excel Solver481

B Answers to Selected Problems503

C Present Value Table505

D Negative Exponential Distribution：Values of -x506

E Areas of the Cumulative Standard Normal Distribution507

Photo Credits509

Name Index511

Subject Index512